Your health is our priority

At Ace Medical Centre we provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

If you have a medical emergency please call 000 for an ambulance

To make an appointment, please call us on (07) 4992 4848

Ace Medical Centre is a fully bulk-billing practice

Our Mission

Our mission at Ace Medical Centre is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

This Practice is committed to promoting health, wellbeing and disease prevention to all patients.

This Practice does not discriminate in the provision of excellent care and aims to treat all patients with dignity and respect.

Ace Medical Team

Doctors:

All doctors are committed to providing excellent primary health care services for the community in Biloela.

Dr. GB Singh
Dr. Gowri Thavnayagam

Registered Nurses:

Lindsay Caughey
Janice Foster

 

Receptionists:

Darlene Perryman
Emma Cox

 

For Your Information:

Appointments

Appointments are made at 15 minute intervals.

If you feel you need more time with the Doctor, please let our reception staff know when making your appointment.

Longer consultations may be required for: Procedures (excisions, sunspot removals etc.), Multiple or Complex concerns, Completion of forms or Mental Health Issues and counselling sessions.

Home Visits

Home visits are available for patients who are unable to travel to the practice due to ill health and are provided at the discretion of the doctor. If you need a home visit please discuss with the reception staff

After-hours Care

GP After-hours Service is a fully bulk billed service that operates from 6:00 pm to 12:00 am.

Please call 0417 189 587 to make an appointment.

After midnight, please feel free to call 000 or Biloela Hospital on (07)49927000.

Fees and Billing Arrangements

Ace Medical Centre is a fully bulk-billing practice. Please ensure that you bring your current Medicare, Centrelink or Veterans’ Affairs card with you on each visit.

Please be aware that, while consultations are bulk billed, not all services offered by this clinic are funded by Medicare. These services include, but are not limited to:

  • Medical examinations for commercial driver’s licence or pilot licence
  • Employer requested examinations and medical reports
  • Examinations for entry into schools and Colleges
  • Examinations for health insurances Compensation related medical services
  • Mine or Pre-employment Medicals and drug screening

In these instances, a private account may be issued. Please feel free to discuss any concerns you may have with reception staff.

Privacy Statement

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document and is the practice policy to maintain security of your health records at all times in accordance with the Privacy Act 1998.

Specialists

The practice works closely with both public and private specialist services and can arrange referrals or consultations using telehealth to reduce the need for patients to travel. The practice is also working towards visiting specialist services.

Results

Appointments need to be scheduled at the practice with the doctor to discuss/obtain your results (pathology, ultrasounds/x-rays and specialist report). Reception staff cannot discuss specific results with you.

Please take your ultrasound/x-ray with you when you leave the practice. You may need these for future appointments with other doctors/specialist to help with your health care.

Compliments and Complaints

We aim to provide Holistic Care to Biloela and Surrounding Communities. If there is any way you feel the service could be enhanced there is a suggestion box placed in the surgery waiting room or you can contact the Health Ombudsman on:

  • Phone: 133646
  • Website: www.oho.qld.gov.au
CTG (Closing the gap)

Ace Medical Centre is now signing up Indigenous and Torres Strait Islander patients for the Indigenous Health Incentive and Pharmaceutical Benefits Scheme co-payment measure. This will provide better management for your Chronic Disease or Chronic Disease Risk Factors.

Book your next appointment online

Although it is always better to discuss any problems face to face with your nurse or doctor you can, however, contact a nurse or doctor by ringing during surgery hours. Emergency calls will always be put straight through: (07) 4992 4848