Your health is our priority
At Ace Medical Centre we provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
If you have a medical emergency please call 000 for an ambulance
To make an appointment, please call us on (07) 4992 4848
ACE Medical Centre is a Mix Billing Practice
PLEASE NOTE
If you have a cold and flu symptoms and have recently travelled overseas or believe you may be at risk of coronavirus (COVID-19), DO NOT come to the practice.
Please call us instead on 07 4992 4848.
Cancellations / Re-scheduling of Appointments
Due to the increasing number of patients not attending appointments and not informing us that they will not attend or cancel their appointments, the “Cancellation fee will now apply”.
We understand that emergencies happen, but we kindly request that if you need to cancel or re-schedule your appointment, please give us as much notice as possible.
Cancellation fees will be as follows:
- Short Appointment: $50
- Long Appointment: $75
Another Melanoma diagnosed today, another life saved.
More than 15 Melanomas detected in the last 12 months.
Congratulations to our wonderful Skin Team
Dr Sadaf Hussain, Clinical Nurse Kim Cumes, Nurse Tina O’ Donoghue and our hardworking reception staff.
To make an appointment for a skin check, please call us on (07) 49924848.
Please do not book online appointments for Skin Checks.
Outstanding Payments
Please note that all the outstanding payments must be paid before you see the doctor for your next appointment.
Health Assessment
A Health Assessment is a longer , more comprehensive appointment and plays an important role in your health care portfolio. They allow us the opportunity to evaluate your health, wellbeing and support general practice to provide holistic care.
Please call us on (07) 49924848 to arrange your assessment.
Our Mission
Our mission at Ace Medical Centre is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
This Practice is committed to promoting health, wellbeing and disease prevention to all patients.
This Practice does not discriminate in the provision of excellent care and aims to treat all patients with dignity and respect.
Ace Medical Team
Doctors:
Dr GB Singh
Dr Sadaf Hussain
Dr Jun Zhang (Fluent in Chinese Mandrain language)
Clinical Nurse:
Kim Cumes
Enrolled Nurse:
Tina O’Donoghue
PRACTICE MANAGER:
Bonnita Potgieter
Receptionists:
Mandy Sanderson
Sue McDonald
Rachel Cumes
Natasha Gray
For Your Information:
Appointments
Appointments are made at 15 minute intervals.
If you feel you need more time with the Doctor, please let our reception staff know when making your appointment.
Longer consultations may be required for: Procedures (excisions, sunspot removals etc.), Multiple or Complex concerns, Completion of forms or Mental Health Issues and counselling sessions.
Home Visits
Home visits are available for patients who are unable to travel to the practice due to ill health and are provided at the discretion of the doctor. If you need a home visit please discuss with the reception staff.
For Home-visit please call 0417 189 587 to make an appointment.
After-hours Care
GP After-hours Service is a mixed billed service that operates from 6:00 pm to 8:00 pm.
For Home-visit please call 0417 189 587 to make an appointment.
After midnight, please feel free to call 000 or Biloela Hospital on (07)49927000.
Fees and Billing Arrangements
Ace Medical Centre is a Private-billing practice. Please ensure that you bring your current Medicare, Centrelink or Veterans’ Affairs card and your bank card with you on each visit. You will be charged for your consultations and you can claim back immediately if you are paying us by debit card.
For Recall appointments ( Discuss results ) will be bulk billed unless there is new issue discussed with the doctor , there will be cost involved.
Bulk Billing is only be for :
- School going children up-to 16 years old.
- Our Regular Pensioners over age 65 years.
Non Regular Pensioners will be charged.
Please be aware that, while consultations are Private billed, not all services offered by this clinic are funded by Medicare. These services include, but are not limited to:
- Medical examinations for commercial driver’s licence or pilot licence
- Employer requested examinations and medical reports
- Examinations for entry into schools and Colleges
- Examinations for health insurances Compensation related medical services
- Mine or Pre-employment Medicals and drug screening
In these instances, a private account may be issued. Please feel free to discuss any concerns you may have with reception staff.
Privacy Statement
This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document and is the practice policy to maintain security of your health records at all times in accordance with the Privacy Act 1998.
Specialists
The practice works closely with both public and private specialist services and can arrange referrals or consultations using telehealth to reduce the need for patients to travel. The practice is also working towards visiting specialist services.
Results
Appointments need to be scheduled at the practice with the doctor to discuss/obtain your results (pathology, ultrasounds/x-rays and specialist report). Reception staff cannot discuss specific results with you.
Please take your ultrasound/x-ray with you when you leave the practice. You may need these for future appointments with other doctors/specialist to help with your health care.
Compliments and Complaints
We aim to provide Holistic Care to Biloela and Surrounding Communities. If there is any way you feel the service could be enhanced there is a suggestion box placed in the surgery waiting room or you can contact the Health Ombudsman on:
- Phone: 133646
- Website: www.oho.qld.gov.au
CTG (Closing the gap)
Ace Medical Centre is now signing up Indigenous and Torres Strait Islander patients for the Indigenous Health Incentive and Pharmaceutical Benefits Scheme co-payment measure. This will provide better management for your Chronic Disease or Chronic Disease Risk Factors.
Book your next appointment online
Although it is always better to discuss any problems face to face with your nurse or doctor you can, however, contact a nurse or doctor by ringing during surgery hours. Emergency calls will always be put straight through: (07) 4992 4848